Ts & Cs

PRE-BOOKING 

The salon has an appointment only policy. To avoid disappointment treatments should be pre-booked, the best way to do this is by our online booking system. All treatment time lengths are approximate and will depend on each individual client, times include consultations and after care this is essential to ensure a personalised treatment. Some medical conditions may need advice from a GP/doctor, if unsure please do not hesitate to contact us before making a booking request. Before your appointment we will send an electronic consultation form and any relevant pre-post care by email, if these can be completed before your appointment this would be ideal. If you have any problems in doing this let us know and we can help you at your appointment. 

PRICES 

Prices, treatments and products are subject to revision without prior notice! Prices can always be found on our website. Please note that we do not give refunds on any products or purchases.

AGE

Clients need to be age 16 or over to have treatments performed at the salon. For some treatments you will need to be 18 or over, ID can be required. Please avoid bringing children to the salon. This is due to insurance purposes.

DATA PROTECTION POLICY 

Any personal information you provide to us will not be released, sold, or rented to any entities or individuals outside of The Beauty Lounge Tettenhall. The Beauty Lounge Tettenhall will collect, handle and store personal data for treatment and appointment purposes in accordance with General Data Protection Regulations (GDPR). From time to time we send promotional emails and we also send appointment confirmations and reminders via e-mail and text. For more information please see our Privacy Policy.

BOOKING & CANCELLATION POLICY 

Your appointment has been reserved especially for you therefore we ask you to notify us at least 24 hours in advance if you wish to cancel or reschedule your appointment as a courtesy to both The Beauty Lounge Tettenhall and our other clients. Appointments cannot be cancelled online. If you wish to cancel this must be done direct as soon as possible by leaving a voicemail on 01902 276777 or email info@thebeautyloungetettenhall.co.uk to ensure that we are aware immediately. You will have an email confirmation to confirm this has been done for you, if you do not get an email please try letting us know again as we will always confirm this by email. You are able to move your appointment up to 24hrs before, this is not ideal of course, if you need to move your appointment please do this as soon as possible. Appointments can be rescheduled online. You are only able to re-schedule the same appointment twice after the booking is made. If you try to re-schedule a third time your appointment will automatically be cancelled and you will lose your booking fee. If we receive less than 24 hours notice of cancellation 50% of the treatment/s cost will be charged. ‘No Shows’ or those that give less than 3 hours notice will be charged the full cost of the treatment/s and £5.00 for skin test appointments. Appointment reminders will be sent 24/48hrs before your appointment so please contact us as early as possible to avoid your being charged. No further bookings will be made until this is paid. Clients who have previously missed appointments will be asked to pay in full when booking future treatments. Please note we take no-shows very seriously and you will be blocked from using the online booking system if this happens more than once. Thank you for your understanding that our time is valuable! 

ONLINE BOOKING & CARD CAPTURE POLICY

To secure your appointment request a non-refundable/transferable booking fee is required. This amount will count as pre-payment towards your total appointment cost payable by cash or card on attendance. This will not be refunded under any circumstances should you cancel your appointment at any time. Please note we may need to move your appointment by 15mins when we confirm your request so please try not to leave small gaps throughout the appointment system. In order to book your appointment, we require your card details. These are securely and safely held by our payment provider (Square) using our appointment system (Ovatu). Your card will only be charged in the event of a no-show or late cancellation.

SEMI-PERMANENT MAKEUP BOOKING & CANCELLATION POLICY

The cost of a new micropigmentation procedure includes the initial session and top up 6-8 weeks later.  The top up service is included in the original price only when performed within 8 weeks after the initial session. Outside 8 weeks, or if appointments are missed, an additional charge will be incurred for an additional top up to be booked in. A £75.00 deposit is required to schedule your micropigmentation, which is taken off your final total when you attend your initial appointment . This is non-refundable as a time slot is being set aside especially for you. If you need to reschedule your micropigmentation, you may transfer your £75 booking fee onto the new appointment if 2 weeks notice is given. If 2 weeks notice is not given, unfortunately another £75 booking fee will need to be collected to reschedule and the first booking fee will be forfeited.

MEDICAL CONDITIONS 

Please inform us at the time of booking of any health issues or medical conditions we may need to be aware of, including pregnancy. We can then advise you accordingly of suitable treatments although we will also do a thorough consultation with you before your treatment.  

TREATMENTS 

Please arrive just 5 minutes before your appointment. If for any reason you think you may arrive late for your treatment please call to let us know and leave a voicemail or send an email. If you are late for your appointment please be aware that the full appointment time may not be attained or it may not be possible for your treatments to be carried out at all (e.g more than 10mins late) and your treatment will still need to be charged.

SKIN TESTING 

Skin tests for treatments involving Brow/Lash Tinting, LVL Lash Lift, Brow Lamination, Pro Power Peel, Microblading/Combination/Ombre Brows, Lip Blush and Lash Line Enhancement are required 24 hours minimum before your first treatment including if you have had a patch test elsewhere. If you haven’t been to the salon for over 6-12 months since your skin test/treatment or anything has changed with your medical history we will need you to have another skin test. Please note this is a legal requirement.

LVL & BROW LAMINATION PATCH TESTING: We are advised by LVL & HD brows for best practise you will be offered a skin test before each LVL/brow lamination treatment this is optional but if you leave it longer than 6 months since your LVL/brow lamination skin test/treatment or anything has changed with your medical history we will need you to have a skin test legally. 

REMOVALS 

We do not offer removals on any artificial nails or hard gel polish applied elsewhere. Please remove any existing polish before arrival to allow full treatment time. Always book in removals for gel polish previously applied at The Beauty Lounge Tettenhall otherwise there may not be time for reapplication. 

PAYMENT 

Payment can be made by cash or card. Unfortunately we are unable to accept cheques. 

VALUABLES 

Please ensure that you retrieve all your valuables before leaving the premises as we cannot be held responsible for lost items. We recommend wearing as little jewellery as possible to the salon when having facials or massages. Please also remove rings and watches for nail appointments.

WHEELCHAIR ACCESS 

There is wheelchair access to Limes Court but unfortunately The Beauty Lounge Tettenhall has limited wheelchair access including no access to the W/C and treatment rooms. If you have any other medical conditions please inform us prior to booking treatments so that we are able to discuss and make any arrangements required.

CHILDREN 

Please don’t bring children to The Beauty Lounge Tettenhall due to health & safety reasons.

PETS

No pets are allowed in the salon due to health, safety and hygiene reasons.

FRIENDS/RELATIVES

Please note that due to health and safety reasons no additional persons other than clients are to be in for their appointment due to the appointment only policy as we like the salon to feel private (if you have any special requirements please let us know of course).

Thank you VERY much for respecting out polices.